Terms & Conditions

Depending on the package purchased, our services may include:

• Destination research
• Flight research and recommendations
• Accommodation research and recommendations
• Transfer recommendations
• Activity and experience recommendations
• Restaurant recommendations
• Area and neighbourhood recommendations
• Travel inspiration
• Personalised itineraries
• Day-by-day travel plans
• General travel information and practical recommendations

The exact services included will depend on the package selected at the time of purchase. We will explain what is included in your chosen package before you purchase.

Unless specifically agreed in writing, The Holiday Desk does not:

• Book flights on your behalf
• Book accommodation on your behalf
• Purchase travel tickets
• Make payments to travel providers on your behalf
• Accept payment for travel arrangements
• Act as the contractual supplier of your holiday
• Guarantee availability or pricing from third-party suppliers
• Provide travel insurance
• Provide visas or immigration services
• Guarantee entry into any destination

Any booking made following our recommendations is your responsibility and is subject to the terms and conditions of the relevant travel provider.

You can enquire about our services through our website, email or other communication channels we make available.

Before purchasing, you will be provided with the applicable price and a description of what is included in your chosen planning package.

Your planning service begins once:

1. 1.You have selected your package;
2. 2.You have provided the information reasonably required to complete the service; and
3. 3.Payment has been successfully received.

We reserve the right to decline an enquiry where we reasonably believe we are unable to provide the requested service.

All prices for The Holiday Desk's planning services will be displayed in GBP (£) unless otherwise stated. The price applicable to your service will be confirmed before payment.

Payment must be made using the payment method made available by The Holiday Desk.

We will not charge you for travel arrangements made by third-party providers. Any costs associated with booking your flights, accommodation, transfers, activities, insurance or other travel arrangements are payable directly to the relevant provider.

To allow us to provide an accurate and personalised service, you are responsible for providing accurate information, including where relevant:

• Travel dates
• Number of travellers
• Departure airport
• Destination preferences
• Budget
• Accommodation preferences
• Dietary requirements
• Accessibility requirements
• Passport or nationality information where relevant to travel advice
• Any other requirements communicated to us

You are responsible for checking that the information you provide is accurate. If your requirements change after planning has begun, additional work may be chargeable where the change is substantial. We will discuss any additional charges with you before carrying out additional work.

We aim to provide recommendations that are relevant to your requirements at the time the research is carried out. However, travel prices, availability, schedules, opening hours, entry requirements and other travel information can change at any time.

We therefore do not guarantee that any recommendation will remain available at the price or on the terms originally identified. You should check the final price, availability, booking conditions and cancellation policy directly with the relevant travel provider before making a booking.

The Holiday Desk may recommend airlines, hotels, tour operators, restaurants, activity providers, transfer companies and other third parties. We do not control these businesses and are not responsible for:

• Their pricing
• Availability
• Cancellations
• Delays
• Changes to schedules
• Overbooking
• Service quality
• Changes to their terms
• Refund policies
• Closures
• Strikes
• Disruptions
• Losses arising from your contract with them

Any dispute relating to a travel booking should be raised directly with the relevant travel provider. Nothing in these Terms & Conditions removes or limits any legal rights you have against a third-party provider.

Your personalised itinerary is prepared based on the information and preferences you provide to us. Our itineraries are recommendations and are not a guarantee that you will be able to complete every activity included.

You are responsible for deciding whether recommendations are suitable for you and your travelling party. You should independently check opening times, booking requirements, local restrictions, travel requirements and other relevant information before travelling.

You are responsible for ensuring that you and everyone travelling with you has the necessary:

• Passport
• Visa
• Travel authorisation
• Health documentation where applicable
• Insurance
• Other required travel documentation

Where appropriate, we may point you towards official sources for further information. However, travel requirements can change and you remain responsible for checking the current requirements applicable to your circumstances before travelling.

Once planning has commenced, reasonable minor amendments may be included where they fall within the scope of your chosen package.

If you request significant changes to your destination, dates, number of travellers, itinerary or requirements, this may require additional research and work. Where an additional charge applies, we will tell you the cost and obtain your agreement before carrying out the additional work.

If you purchase our services online or otherwise at a distance, you may have statutory cancellation rights under applicable consumer law. Where a statutory cancellation period applies, we will provide you with the information required by law before or at the time you enter into the contract.

If you ask us to begin providing the service before any applicable cancellation period has expired, we may begin work following your express request. Where permitted by law, if you subsequently cancel after work has begun, you may be required to pay a proportionate amount for the service already supplied.

Where the service has been fully performed following your express request and where the applicable legal requirements have been met, your cancellation right may end once the service has been fully completed. Nothing in these Terms & Conditions affects your statutory consumer rights.

If you wish to cancel, please contact us at: info@theholidaydesk.co.uk

We may cancel a planning service where:

• We are unable to provide the service;
• You have provided materially inaccurate or incomplete information;
• You fail to provide information reasonably required to complete the service; or
• Circumstances outside our reasonable control prevent us from providing the service.

If we cancel your service before it has been provided, we will provide any refund we are legally required to provide. Nothing in this section removes or limits your statutory rights.

We will provide our planning services with reasonable care and skill. We are responsible for the quality of the planning service we provide.

However, we are not responsible for problems caused by third-party travel providers or circumstances outside our reasonable control. Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

We will not be responsible for delays or failure to provide our service where this is caused by circumstances outside our reasonable control. This may include:

• Natural disasters
• Severe weather
• Government restrictions
• Internet or technology failures
• Widespread transport disruption
• Industrial action
• War or civil unrest
• Significant illness
• Other circumstances beyond our reasonable control

Where reasonably possible, we will communicate with you and take reasonable steps to minimise the impact.

All itineraries, travel guides, written recommendations, templates, documents, graphics and other materials created by The Holiday Desk remain our intellectual property unless otherwise agreed in writing.

Your purchased planning materials are provided for your personal, non-commercial use. You may not:

• Resell them
• Reproduce them commercially
• Distribute them commercially
• Use them to provide travel-planning services to others
• Copy substantial portions of our materials for another business

You may share your itinerary with the people travelling with you.

We aim to ensure that the information displayed on our website is accurate and up to date. However, destination information, pricing, availability and travel requirements may change.

Website content is provided for general information and should not be treated as a guarantee of availability, pricing or suitability.

We collect and process personal information in accordance with our Privacy Policy. Our Privacy Policy explains what information we collect, why we collect it and how we use and protect it.

We want you to be happy with the service you receive. If you have a complaint, please contact us as soon as possible. Please provide your name, booking/service reference where applicable and details of your complaint.

We will review your complaint and aim to respond within a reasonable timeframe.

Contact: info@theholidaydesk.co.uk

These Terms & Conditions are governed by the laws of England and Wales, unless applicable consumer law requires otherwise. Nothing in these Terms & Conditions affects your statutory rights as a consumer.

The Holiday Desk

Email: info@theholidaydesk.co.uk

Website: https://theholidaydesk.co.uk