Privacy Policy

The Holiday Desk is the data controller responsible for your personal information in connection with this website and our travel planning services.

If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us at info@theholidaydesk.co.uk.

We collect information that you provide to us directly, information collected automatically when you use our website, and information provided when you use our planning services.

Information you give us may include:

• Your name
• Your email address and phone number
• Your travel preferences and requirements
• Your travel dates and destination preferences
• Your budget
• Dietary, accessibility or other requirements you share with us
• Any other information you provide in your enquiry or communications

Information collected automatically may include your IP address, browser type, device information and details of how you use our website, collected through cookies and similar technologies.

We use your personal information for the following purposes:

• To respond to your enquiries and provide our travel planning services
• To prepare personalised travel recommendations and itineraries
• To communicate with you about your planning request
• To process payments for our planning services
• To provide you with information you have requested
• To improve our website and our services
• To comply with our legal obligations

We rely on the following legal bases to process your personal information:

• Consent — where you have given us consent to process your information, for example when you submit an enquiry
• Contract — where processing is necessary to provide a planning service you have requested
• Legal obligation — where we are required to process your information by law
• Legitimate interests — where we have a legitimate reason to use your information, such as improving our services, provided this does not override your rights

You can withdraw your consent at any time by contacting us. Withdrawing consent does not affect the lawfulness of any processing carried out before you withdrew.

Our website uses cookies and similar technologies to help it function and to understand how visitors use it. Cookies are small files stored on your device.

We use cookies to:

• Remember your preferences
• Understand how visitors use our website so we can improve it
• Ensure the website works correctly

Most browsers allow you to control or delete cookies through their settings. Disabling cookies may affect how the website functions.

We do not sell your personal information. We may share it in limited circumstances:

• With service providers who help us operate our website and deliver our services, such as email delivery and analytics providers
• Where necessary to comply with a legal obligation
• Where necessary to protect our rights or investigate suspected wrongdoing

Where we use third-party service providers, we take reasonable steps to ensure they only process your information on our instructions and in line with this policy.

The Holiday Desk provides travel planning and research, not booking. When you book with a travel provider we have recommended, your relationship is directly with that provider. We are not responsible for how third-party travel providers handle your personal information, and their own privacy policies will apply.

Your personal information may be processed outside the United Kingdom where some of our service providers are based. Where this happens, we take steps to ensure your information is protected in accordance with UK data protection law, such as using providers that offer appropriate safeguards.

We keep your personal information only for as long as is necessary for the purposes set out in this policy or to comply with our legal obligations.

If you enquire about our services but do not go on to use them, we will keep your enquiry details for a reasonable period so we can respond to you and for our records, after which they will be deleted or anonymised.

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or alteration. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Under UK data protection law, you have a number of rights over your personal information:

• The right to be informed about how we use your information
• The right of access to the personal information we hold about you
• The right to have inaccurate personal information corrected
• The right to have your personal information erased in certain circumstances
• The right to restrict or object to our processing of your information
• The right to data portability
• Rights relating to automated decision-making and profiling
• The right to withdraw consent at any time

To exercise any of these rights, please contact us at info@theholidaydesk.co.uk.

Our services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

The Holiday Desk

Email: info@theholidaydesk.co.uk

Website: https://theholidaydesk.co.uk